Why Miller Heiman Group

The approach and expanded, best-in-class capabilities of Miller Heiman Group support a holistic view of customer-management excellence throughout the customer lifecycle and across the enterprise from one source.


Miller Heiman Group

  • Understands that everything begins with the customer.
  • Knows that the customers’ needs and wants should drive every discussion of how to improve performance.
  • Applies proven methodologies, processes, and tools that solve real-world challenges.
  • Accepts accountability for delivering measurable results.
  • Helps leaders consistently measure, manage and improve the key metrics important to them.
  • Provides best-in-class solutions from our sales performance, customer experience and leadership and management lines of business.
  • Offers access to all of CSO Insights' proprietary resources and solutions.
  • Is a global, comprehensive source for consistent, scalable, end-to-end customer solutions.


We know that collaboration and relationships – both internally and with the customer – make or break the success of a business. Miller Heiman Group helps our customers build that collaboration and those relationships.

Awards & Recognition

2014 Top Training Company2014 Top Training Company2015 Top Training Company2016 Top Training Company

How We Deliver

Public workshops

Our popular public sales training workshops are intense one-to-three-day sales training programs open to anyone within your organization who may have direct or indirect contact with your customer base.

On-Site programs

Through our on-site option, a MHI Global facilitator will work with your sales organization to understand your exact business objectives to deliver a tailored sales training program. Customized materials are available for organizations that wish to incorporate their mission statements and ideologies into presentations used by sales program facilitators.


You may find it beneficial to certify individuals within your organization to facilitate MHI Global sales training programs. MHI Global's Train-the-Trainer programs allow participants to become MHI Global Client Associates by attending an intensive four-day workshop for each selling process to be implemented.


Convenient e-Learning sales training programs are designed for those members of your sales organization that support your sales force, including pre-sales, product marketing, and customer support.

Blended learning

Blended training learning consists of web delivery of the MHI Global concepts, theory, philosophy and approach, followed by an instructor-led classroom experience. Participants gain virtual "text-book" sales training and sales technique knowledge, while taking advantage of the brainstorming and synergy created when salespeople gather in the same room.

MHI Global for Sales Education

MHI Global's world-class sales strategy and sales performance methodologies are now available to colleges and universities.

Upcoming Workshops

Professional Selling Skills (2 Day)

Large Account Management Process(sm) - Milton Keynes - May 22 2018

Strategic Selling & Conceptual Selling CFI - Boston - May 22 2018

Strategic Selling® and Conceptual Selling® CFI - Miami - May 22 2018

Strategic Selling® - Dallas - May 30 2018